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- Fixed IT support costs that are predictable and cost effective
- 24/7 monitoring of all desktops and applications
- 24/7 'Live HelpDesk', Phone, or On-Site IT Support
- Automated updating of Software Patches, Email, Spyware & Virus Protection
- Real-time IT Infrastructure Management, Security and Monitoring Tools
- Regularly scheduled onsite maintenance
- One point of contact for all your IT support needs
CUCIT's Server Management Services
CUCIT provides server management support for your existing servers or a full implementation of all the needed equipment and IT support services for a fixed monthly fee. Choose one of our existing service plans or have our IT engineers tailor a solution to meet your unique IT infrastructure and server management requirements.
24/7 Proactive Monitoring
We install a light weight monitoring agent on all your servers. If an issue occurs, we will be alerted immediately and respond appropriately. This tool also allows us to gather usage and trending information on your servers so we can make proactive, educated recommendations when they are approaching capacity.
To keep you safe our systems automatically maintain security updates and any other necessary patches. We also provide an industry first with our "White List" service which will only release service updates following a 3 week minimum testing of patches or hotfixes within real world systems by our technical staff.
By running an agent on every server and desktop on your network, we can track all of your hardware and software in real time. We can produce a report for you on a scheduled basis or at a moment's notice if you need it.
Monitoring your network in this fashion means we can be alerted to exceptional circumstances and potential issues well before things go wrong. In practice this means an alert is displayed to our Network Operations Center and Client Service Center as soon as an issue arises, which in turn lets us investigate, detect and repair things even before they have come to your attention.
CUCIT offers three Server Management plans that include critical monitoring and maintenance required on a regular basis. All of our plans include 24/7 remote support. For servers that require additional management, unlimited on-site support is available.