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- Fixed IT support costs that are predictable and cost effective
- 24/7 monitoring of all desktops and applications
- 24/7 'Live HelpDesk', Phone, or On-Site IT Support
- Automated updating of Software Patches, Email, Spyware & Virus Protection
- Real-time IT Infrastructure Management, Security and Monitoring Tools
- Regularly scheduled onsite maintenance
- One point of contact for all your IT support needs
Desktop Management & 'Live HelpDesk'
CUCIT's Desktop Management Services - Affordable piece-of-mind.
Whether you need a complete update to your desktop IT infrastructure, or desktop management services for your existing infrastructure, we are your solution from the hardware down to our 24/7 LIVE support.
Every aspect of your network is monitored and issues can be spotted and fixed before they can cause any type of problem. We proactively update, back up, and manage all your computers and servers remotely. You can rest assured knowing your vital data and IT systems are being monitored and protected 24/7 from our dedicated Network Operations Center and Client Service Center.
CUCIT's 'Live HelpDesk' – User Support
Our 'Live HelpDesk' services include the following:
- Instant Support (End-User Support) – A skilled, friendly 'HelpDesk' technician is simply a click or phone call away. Our team is there to address your computer related issues 24/7.
- Onsite Hardware / Software Support – If your issues cannot be solved remotely, we dispatch a field technician to your location. Your Cucit partner treats your problems as if it was our problem.
- Remote Support – When possible, the Cucit 'Live HelpDesk' will address your IT issues using our secure "remote" software. A Cucit technician will take control of your desktop or server, and walk you through the solution/issue while you watch. Over 80% of our client's support issues can be resolved with a "remote session".
You can be confident our 'Live HelpDesk' is right there to provide support when your staff needs it right away.